Craic Theatre and Arts Centre: Terms and Conditions

 

Tickets & Admittance

1.a. A valid Ticket must be produced by each Customer to gain entrance to an Event. The Ticket must be retained by the Customer whilst in the Theatre and be made available for inspection if requested by the Theatre staff. Failure to produce a valid Ticket may result in expulsion from the Theatre.

1.b. It is the Customer’s responsibility to contact Craic Theatre if Tickets are lost, stolen, damaged, or destroyed. Duplicate tickets may be issued at the discretion of the Theatre for certain Events, but it is not possible to issue duplicate Tickets for all Events, e.g. where there is a possibility that the licensed capacity of the Theatre may be compromised. Additional security steps may be required if duplicates are to be issued.

1.c. It is the Customer’s responsibility to check their Tickets. Craic Theatre will make all reasonable efforts to correct mistakes if brought to their attention prior to the Event for which the Ticket is valid. However, it may not always be possible to rectify mistakes.

1.d. It is the Customer’s responsibility to ascertain whether an Event has been cancelled or rescheduled. In such cases, Craic Theatre will make all reasonable efforts to notify Customers of the change, but cannot guarantee all will be informed before the date of the Event.

1.e. It is the Customer’s responsibility to assess the suitability of an Event for children where no official age restriction applies. Children under 18 months may be issued with a ticket to sit on a parent or guardian’s knee; all children over 18 months must have a seat purchased for them. Children under the age of 14 years must always be accompanied by an adult.

 

Conditions of Admission

2.a. Craic Theatre reserves the right to refuse admission to a Customer, or to eject them from the Theatre at any point, if in the Theatre’s reasonable opinion the Customer: is acting in a threatening or aggressive manner; uses threatening, abusive or insulting language; appears to be under the influence of alcohol and/or drugs; may be a risk to the safety of Theatre staff, performers, or audience members; may detract from the enjoyment of other Customers; fails, when required, to produce proof of identity, age, or entitlement to a concession/discount; fails to comply with instructions given by the Theatre’s staff; or is found to be in breach of these terms and conditions or statutory law. No refunds will be given to Customers who are refused entry or ejected due to their behaviour.

2.b. Craic Theatre will endeavour to admit latecomers at the first suitable opportunity, which may be the interval. For some Events late admission cannot be guaranteed.

2.c. Craic Theatre reserves the right to refuse readmission to the Theatre. If Customers wish to re-enter, they must check with the Theatre staff before they exit.

2.d. Craic Theatre reserves the right to conduct security searches and confiscate any item which, in the reasonable opinion of the Theatre staff, may cause danger or disruption to the Event or other Customers, or which the performers or their representatives have specifically requested are prohibited.

2.e. Craic Theatre will advise Customers in the venue on the day of the Event if stroboscopic lighting may be used during the Event. Customers with known medical conditions who may be susceptible to such lighting effects are recommended to seek further advice before their visit.

 

Ticket Cancellations, Exchanges, Refunds & Resells

3.a. Tickets cannot be refunded after purchase unless the Event is cancelled, abandoned, rescheduled, or where there is a material change to the Event. A material change is a change which, in the Theatre’s reasonable opinion, would make the Event materially different to the Event that the purchasers of the Ticket could reasonably expect.

3.b. Refunds shall only be made to the person who purchased the Tickets and, where possible, by the same method used to purchase the Tickets.

3.c. In the case of a cancelled Event, Customers will be refunded the face value of the Tickets and any associated booking fees they have paid.

3.d. In the case of a postponed/rescheduled Event, Customers will be offered alternative Tickets of the same value for the new date/time, subject to availability.

3.e. If an Event is abandoned after commencing, Customers will be offered, subject to availability, equivalent value Tickets for an alternative performance of the same production or refunded the face value of the Tickets and any associated booking fees they have paid.

 

Ticket Prices

4.a. Ticket prices are subject to change. Craic Theatre reserves the right to change the prices of Tickets and/or introduce discounts/special offers which cannot be retrospectively applied to Tickets already purchased.

4.b. Concession/discounted Ticket prices must be applied for at the time of purchase and cannot be applied to Tickets already purchased.

4.c. All discounts/special offers are subject to availability and may not be available at all advertised prices at all times.

 

Delivery

5.a. Tickets purchased via Craic Theatre’s website will be dispatched by email to the Customer directly. It is the responsibility of the Customer to inform the Theatre if the Tickets have not been received prior to the advertised start time of the Event.

5.b. Postal dispatch can be requested specifically from Craic Theatre’s box office. The Theatre reserves the right to post Tickets only to the registered billing address of the card used to purchase them.

5.c. The Theatre reserves the right to make Tickets available for collection by the Customer at the Box Office.

 

Prohibitions & Audience Consent

6.a. The unauthorised resale or attempted resale of a Ticket is prohibited. Craic Theatre reserves the right to cancel Tickets which it reasonably suspects are being offered for unauthorised resale.

6.b. Unless prior written consent is obtained from Craic Theatre, Tickets may not be combined with hospitality, travel, accommodation, merchandise, and/or any other product or service to create a Ticket package to sell for commercial gain.

6.c. By attending the Event, Customers give their consent to filming, photography, and sound recording of themselves as members of the audience. Craic Theatre and/or Event Promoter will own the copyright of such material and may use such films/photographs/recordings for any purpose, without payment or further notification.